Your Security & Privacy
Inviting Someone Into Your Home Should Never Feel Like a Gamble
Buying made-to-measure blinds isn't like ordering something online.
You're inviting someone into your home to measure your windows, offer advice and later return to install your blinds. It's completely natural to want to know who you're letting through your front door.
At Barlow Blinds, we believe trust should never be assumed. It should be earned.
That's why we've built our business around transparency, professionalism and respect for our customers from the moment you first contact us until long after your blinds have been installed.
Before Your Appointment
One of the questions we're often asked is:
"How do I know who's coming to my home?"
The day before every measuring appointment we'll give you a call to confirm:
- who will be visiting your home
- your appointment date
- a one-hour arrival window so you know when to expect us
No wondering whether someone will turn up. No waiting around all day.
When We Arrive
Every member of our surveying and installation team is employed directly by Barlow Blinds.
We don't send unknown subcontractors to customers' homes.
Our team members:
- are DBS checked
- wear full Barlow Blinds branded clothing
- carry BBSA identification badges displaying their name and photograph
- always wear protective shoe covers inside your home
Small details like shoe covers might seem insignificant, but they're part of showing respect for your home from the moment we walk through the door.
No Pressure. Ever.
Many homeowners worry that a home appointment is really a sales appointment.
We understand why.
That's why we've never paid commission to our surveyors or installers and we never will.
There are no sales targets.
No pressure to place an order during your visit.
No uncomfortable sales tactics.
Our job is simply to help you make the right decision, even if that decision isn't made on the day.
What Happens During a Measuring Appointment?
Most appointments take around 30 minutes.
For larger homes or more complex projects, we allow up to two hours to make sure everything is measured correctly and all your questions are answered.
We'll:
- discuss your requirements
- measure each window carefully
- explain suitable products
- answer any questions honestly
- provide advice without pressure
Many customers tell us afterwards that the appointment was far more relaxed than they expected.
Trusted Industry Standards
We're proud members of the British Blind and Shutter Association (BBSA) who are the Authority on UK Shading.
For you, that means we're part of the recognised trade body for the blinds and shutters industry and work to recognised professional standards.
We're also a Which? Trusted Trader.
Both organisations independently assess businesses before allowing membership, giving you additional confidence that you're choosing a company committed to quality and customer service.
Secure Payments
Protecting your financial information is just as important as protecting your home.
We use secure payment systems for card payments.
Your payment details are processed securely through trusted third-party payment providers.
We do not store your card details.
Website Security
Our website uses encrypted HTTPS technology to help keep information secure while it's sent between your browser and our website.
Whenever you see the padlock icon in your browser, you know you're using a secure connection.
How We Use Your Information
We only collect the information we genuinely need to provide our service.
This may include:
- your name
- address
- telephone number
- email address
- appointment details
- window measurements
- product selections
- order history
We use this information to prepare quotations, manufacture your blinds, arrange installation and provide aftercare whenever you need us.
We Never Sell Your Information
Your personal information belongs to you.
We never sell customer data.
We never share your details for unrelated marketing.
If information is shared with trusted manufacturers or suppliers, it is only because it's needed to complete your order.
Why We Keep Customer Records
Some companies delete everything once the job is finished.
We don't.
If you contact us years later needing a replacement blind, spare part, repair or warranty support, our records help us quickly identify:
- your original order
- measurements
- fabrics
- components
- operating systems
It means we can help you much faster.
Cookies
Like most modern websites, we use cookies to help our website function correctly and understand how visitors use it.
You can manage cookie preferences through your browser settings.
Still Have Questions?
If you're unsure about anything before your appointment, simply ask.
Whether it's who'll be visiting, how payments work, what happens during your survey or how we handle your information, we'd much rather answer your questions than leave you uncertain.
After all, when someone is inviting us into their home, trust isn't optional.
It's everything.
Frequently Asked Questions
Are Barlow Blinds installers DBS checked?
Yes. Every surveyor and installer is DBS checked and employed directly by Barlow Blinds.
Do you use subcontractors?
No. Our installation teams are employed by Barlow Blinds rather than being unknown subcontractors.
How do I know who's coming to my home?
We'll call you the day before your appointment to confirm who will be visiting and provide a one-hour arrival window. Every member of our team also carries a BBSA photo ID badge.
Will your team wear shoe covers?
Yes. Our team always wear protective shoe covers while working inside your home.
How long does a measuring appointment take?
Most appointments take around 30 minutes, although larger or more complex projects can take up to two hours.
Will I be expected to buy on the day?
No. We've never paid commission to our surveyors or installers and never will. Our appointments are designed to help you make an informed decision without pressure.
Does Barlow Blinds store my card details?
No. We never store customers' full card details.
Is your website secure?
Yes. Our website uses secure HTTPS encryption to protect information.
Does Barlow Blinds sell customer information?
No. We never sell customer data.
Why do you keep my order details?
Keeping accurate records allows us to help with repairs, spare parts, warranty enquiries and future orders.
Is Barlow Blinds a BBSA member?
Yes. We're proud members of the British Blind and Shutter Association.
Is Barlow Blinds a Which? Trusted Trader?
Yes. We are independently approved as a Which? Trusted Trader.
Why should security matter when choosing a blind company?
Because you're inviting someone into your home. Knowing who is visiting, how they're vetted, how your information is protected and how the company operates gives you confidence from the very beginning.
Lorna Coleman – Accounts Director
Lorna is a Director at Barlow Blinds and manages the company’s accounts and finances. She began her career on the factory floor making blinds, later moving into the showroom and office. Having worked across several parts of the business, she now ensures the financial side of Barlow Blinds runs smoothly.
Last Updated June 2026
